With the spread of the Internet and smartphones globally, the term smart-city is becoming more common, and citizen engagement and control with their immediate environments are an integral part of modern democracy. As AECOM set about its work on articulating a vision for Vizag’s Smart City initiative, they engaged with Quicksand to help ensure Vizag’s citizenry was aware of the coming changes and empowered to have a voice in the process.
Critical questions were considered: How can smart cities be citizen-centred? How do we give citizens more control of their immediate environments? Can citizens be engaged in the shaping of their cities? What if new public services are made available through a city portal? What if data is made available by the city to innovate new services? What if a city could enable responsive grievance redressal? How would I, as a citizen, engage with my smart city?